1. Introduction

Streams and Rivers, trading as Finding Home ("Finding Home", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our websites, participate in our programs, purchase our products or services, attend events, or otherwise interact with us.

By using our website, products, services, coaching programs, ministry sessions, courses, events, or related offerings, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Billing and payment information
• Mailing address
• Information submitted through application forms, questionnaires, surveys, or booking forms
• Information you choose to share during coaching, mentoring, ministry sessions, webinars, group programs, events, or customer support interactions

We may also automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information
• Referring websites and pages visited

3. How We Use Your Information

We may use your information to:
• Deliver products, services, coaching, ministry, courses, and events
• Process purchases and payments
• Schedule appointments and communicate with you
• Provide customer support
• Send newsletters, updates, marketing communications, and promotional offers
• Improve our website, programs, and services
• Monitor website performance and user experience
• Comply with legal obligations
• Protect our rights, property, and business interests

4. Marketing Communications

By providing your contact details, you consent to receive communications from Finding Home regarding products, services, events, updates, and promotional offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

5. Payment Processing

Payments may be processed through third-party payment providers. We do not store full credit card information on our servers.

Payment providers may collect and process information according to their own privacy policies.

6. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to:
• Improve website functionality
• Analyse website traffic
• Measure advertising performance
• Personalise content and marketing

We may use services such as:
• Google Analytics
• Meta (Facebook and Instagram) advertising tools
• Email marketing platforms
• Customer relationship management systems
• Booking and scheduling platforms

You may disable cookies through your browser settings, although some website features may not function properly.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors
• Email marketing providers
• Website hosting providers
• Customer support systems
• Scheduling platforms
• Advertising and analytics providers

We may also disclose information:
• Where required by law
• To comply with legal obligations
• To protect our rights, users, or business operations
• With your consent

8. Coaching, Ministry and Sensitive Information

Finding Home provides coaching, mentoring, educational programs, and Christian ministry services.

You may voluntarily disclose personal, relationship, emotional, spiritual, or other sensitive information during participation in our services.

We treat such information with care and confidentiality. However, information shared in group coaching programs, webinars, workshops, or community groups may be heard by other participants, and we cannot guarantee the actions of third parties.

Participants are encouraged to exercise discretion when sharing personal information in group settings.

9. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. International Users

Finding Home serves clients internationally, including Australia, the United States, Canada, the United Kingdom, New Zealand, and countries within the European Economic Area.

Your information may be stored or processed in countries other than your country of residence.

By using our services, you consent to such international transfers where permitted by law.

11. Your Privacy Rights

Depending on your location, you may have rights to:
• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Withdraw consent where applicable
• Object to marketing communications

To exercise any of these rights, please contact us using the details below.

12. Children's Privacy

Our services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage users to review the privacy policies of any third-party sites they visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our website, products, or services following any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Finding Home

Streams and Rivers (Trading as Finding Home)

Email: hello@findinghome.life
Website: www.findinghome.com.au

16. International Privacy Rights

Residents of Australia, the United Kingdom, the European Union, Canada, New Zealand, the United States, and other jurisdictions may have additional rights under applicable privacy legislation.

If you believe your privacy rights have been violated, you may contact the relevant privacy regulator in your jurisdiction.


Effective Date

This Privacy Policy is effective as of the date indicated at the top of this page.
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